Overview
Beverage and Food Service Equipment Solutions LLC ("BF Equipment," "we," "us," or "our") respects your privacy. This policy explains how information is collected, used, and shared when you visit bfequipment.com, contact us, or submit a service request, quote request, maintenance request, filter-change request, or other website form.
Information we collect
Contact and business information: name, business name, email address, phone number, service address, and information you include in a message.
Service and equipment information: request type, equipment category, manufacturer, model and serial numbers, equipment status, preferred service time, requested date, problem descriptions, error codes, temperatures, and similar service details.
Photos and files: equipment photos, data-plate photos, error-code images, and other images you choose to upload with a service request.
Website and device information: depending on the services enabled on the site, this may include browser or device information, IP address, pages viewed, interactions, referral information, and analytics or map-related data.
How we use information
We use information for legitimate business purposes such as:
- Responding to inquiries and reviewing service requests.
- Scheduling work, preparing quotes, diagnosing equipment issues, and communicating about service.
- Maintaining business, customer-service, and service-history records.
- Operating, protecting, troubleshooting, and improving the website and forms.
- Measuring website performance and conversions when analytics is enabled.
- Complying with legal obligations and protecting customers, our business, and the public.
Service providers and third-party tools
We use service providers to operate the website and process information on our behalf. Current website functionality may involve Formspree for form submissions, Supabase for service-request photo uploads, Vercel for website hosting and delivery, Google Analytics for website analytics when enabled, and Google Maps for the service-area map. Those providers may process information under their own terms and privacy practices.
Cookies and similar technologies
The site itself uses only the technologies needed to provide its features, but third-party services such as analytics or embedded maps may use cookies, local storage, device identifiers, or similar technologies. Your browser may allow you to block or delete cookies. Blocking some technologies may affect how certain website features work.
How we share information
We may share information with service providers that help us host the site, receive forms, store uploaded photos, provide maps or analytics, communicate with customers, or support business operations. We may also disclose information when required by law or when reasonably necessary to protect rights, safety, property, or the integrity of our services. We do not knowingly sell service-request information submitted through our website.
Retention and security
We retain information for as long as reasonably necessary for the purposes described in this policy, including customer service, service records, business operations, dispute resolution, and legal or accounting requirements. We use reasonable safeguards, but no website, transmission method, or storage system can be guaranteed to be completely secure.
Your choices and privacy rights
You may contact us to ask about personal information you submitted through the website or to request a correction or deletion where appropriate. Depending on where you live and which privacy laws apply, you may have additional rights concerning access, correction, deletion, portability, or certain uses of personal data. We may need to verify your identity before completing a request.
Children's privacy
This website is intended for customers seeking equipment or HVAC service and is not directed to children. We do not knowingly collect personal information from children through the website.
Changes to this policy
We may update this policy when our website, service providers, or business practices change. The "Last updated" date above shows when this policy was most recently revised.
Contact us
Questions or privacy requests can be sent to:
Beverage and Food Service Equipment Solutions LLC